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  • The return period is 15 days from when the order is received.

  • Conditions to receive a refund:

    • The item to be returned has not suffered alterations or damages.
    • It must be in the same conditions as it was delivered, keeping the packaging: dust bag and box.

  • After the return request, NITASURI will send the customer the mail label to print and affix to the box for the transport system to pick it up.

  • The cost of sending the return will be deducted from the customer’s reimbursement amount.

  • Please clearly mark the package as a return for customs declaration if you are returning from outside the European Union. Also, inform us of the tracking number and carrier via email.

  • After confirming the receipt and checking the condition of the product, NITASURI will fully refund the applicant's bank account.