- The return period is 15 days from when the order is received.
Conditions to receive a refund:
- The item to be returned has not suffered alterations or damages.
- It must be in the same conditions as it was delivered, keeping the packaging: dust bag and box.
- After the return request, NITASURI will send the customer the mail label to print and affix to the box for the transport system to pick it up.
- The cost of sending the return will be deducted from the customer’s reimbursement amount.
- Please clearly mark the package as a return for customs declaration if you are returning from outside the European Union. Also, inform us of the tracking number and carrier via email.
- After confirming the receipt and checking the condition of the product, NITASURI will fully refund the applicant's bank account.